American Express Jobs

 American Express Jobs | Customer Service Analyst.

American Express Recruitment 2022 –  released Online Latest Notification .

Eligible Candidates For The Post of Customer Service Analyst Vacancies. 

 Eligible and Interested candidates can apply through the official website orink given below Before Its expire. Other Details Like Age Limit, Education, salary, Selection Process, Application Fee, Who Can Apply For SBI General Insurance Recruitment 2022, How To Apply & Other Information are Given Below.

Description - External

You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually

Designation/Post : Customer Service Analyst  (By Video Know Your Customer)

Shift window: 8AM to 10PM (Weekend fixed off)

Profile: 100% Calling Profile 

Salary: upto 9Lacs + Annual Bonus

Minimum Experience Required: 1 year in relevant field

Important Dates

•Application Begin - Already Started

• Last Date- Apply ASAP.

Job Description:

•Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction

Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.

•Presentable while interacting with customers, must care  they don't think about any fake , understand them, clear all their queries.

•Ensure error- free verification of card applications

•Deliver Employees, Customers and Shareholder metrics as per goals

Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition.

•Adherence to quality and compliance guidelines

•Support all new initiatives in the New Accounts area

•Effective and efficient call handling

Balance customer interests with the interests of American Express

Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

•Minimum Qualifications:

•Qualifications - External

Graduate/Undergraduate

Functional Skills/Capabilities: Preferred Minimum 1Year Of Experience in Customer Handling

Skills- MS Office Knowledge

Requirements:

In compliant with Customer First Strategy

High level of Customer sensitivity, commitment & service orientation

Knowledge of KYC for Consumer & Corporate India Market.

•Adhering to Blue Box Values

•High result orientation

•Good interpersonal skills.

•Excellent verbal and written communication skills

•Flexibility to work

Good analytical skills with an eye for details

Shift Timings:

Shift window of the profile is 08:00 till 22:00 IST

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Apply Online- Click here

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