Air India Latest Recruitment For Fresher's For 12th Pass and Any Graduate.
Post - Customers Service Junior Assistant.
Education Qualification-
12th Pass / Undergraduate
Job Purpose and specific responsibility.
• Code of conduct with respect to uniform, grooming policy, alcohol and drug consumption.
• Floor walking - distribute baggage tags and immigration form to the passenger, guide the passenger regarding their queries.
•Document check - travel documents (passport, certificate of identity, emergency certificate, merchant seamen book), endorsements, visas, health certificate, Airport tax, customs etc.
• Passenger Meet & Assist - assisting VIP, CIP and Mother with child.
• Special Handling - assisting infants(<1 yr childs), wheelchair passenger, physically challenged passengers.
•Check in Counter –
Arranging stationary at counters,
Check the FIDS , BP/BT Printers status
Accepting reservation and issuance of tickets.
•Travel documents (passport, certificate of identity, emergency certificate, and
merchant seamen book), endorsements, visas, health certificate, Airport tax, and
customs.
•Check-in the correct passenger.
Tagging the baggage to final destination
Checking Passenger Profiling , identity and checking them and their baggage for the flight,
correctly recording of all weights and items which are to be put into the aircraft.
• Profile passengers by asking security / dangerous goods questions before issuing boarding pass(s)
• Issue proper boarding pass to the passengers.
•Adhere to correct procedure of acceptance and handling of registered baggage.
•Accept registered baggage and charge excess baggage (in case of exceeding normal baggage
allowance)
• Inform the duty officer in case of special category passengers check-in the airport
• Check status of all flights including catering uplift and adjust as required.
• Verify the position of transit passengers and inform duty officer.
• Announcement – information about boarding procedure. so your English and hindi communication must be good.
• Documents – Arrival & Departure Clearance - General Declaration, passenger manifest,
• Excess Baggage Collection
• Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail, Passenger Information List.
• Boarding gate functions - Arranging barricades, announcements, stubbing, document check
(passport, boarding pass), editing of boarding passes, printing on board documents.
• Perform any other duties as assigned by their superior
• Manage Baggage services/Mishandled Baggage section and update respective Software (World Tracer ) appropriately.
• Assist and facilitate smooth flow of Passenger handling and departure of flights as per
respective customer airline service quality requirements ensuring safety of Passengers
• Follow company policy on Responsible for Safety & Quality of the function / Task performed.
• Responsible for reporting to his superiors' occurrences, events, if any violations and acts that may affect safety, security and company reputation .
• Set up check-in counters as per Airlines requirement.
• Guide and Assist Passengers at Check-in counters.
• Check for the cabin baggage and oversized and excess baggage.
• Arrange Wheel Chair for Passenger if required.
• Ensure that frequent flyer programs of the airlines are professionally handled.
• Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines
and SLA.
• Direct passengers through controls to departure gate.
• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled operations.
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor.
• Develop teamwork to have smooth handling.
• Coordination with colleagues in various areas for on time departure.
• Provide proper information regarding the flight to the passengers.
• Assist wheel chair passengers and Unaccompanied minor.
• Meet and assist VIP and CIP persons.
• Assist passengers with their baggage.
• Check-In passenger’s baggage and issue with the airline boarding pass he/she is flying with.
• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
• Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.
RELEVANT EXPERIENCE
• 0 - 12 months of experience in the relevant field , So Freshers can also apply.
•Should be able to handle different situation.
• Should possess good command over computer application ,Ms office etc
PERSONAL CHARACTERISTICS & BEHAVIOURS
• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Possesses good communication skills.
• Should have the ability to solve problems
• Should be service oriented
• Location: Delhi
•Fees- There is No Fees For any candidates
Note to all Applicants
• Incomplete applications will be rejected
HOW TO APPLY? 👇🏻
• Eligible & Interested candidates to send their CV’s with a soft copy of the passport size
photograph on career@aisats.in
• Closing date for applications is 25-Feb-2022. (but Dont wait for last Date ,Apply ASAP).
Notification -
1. 12th pass/Undergraduate-
Click here
2.Graduate- Click here
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